Support

Hey. If you're here, you're either quitting vaping or thinking about it — and that already counts. This page has answers to the common stuff and a way to reach a real human when you need one.

Need help we didn't cover here? Email us: support@emberfree.app We're a small team, so give us a little time — we read every message.

Getting started

Q How do I quit / get started?


Download EmberFree, confirm you're 18 or older, and set your quit moment. That's it — no sign-up, no email, no name. Your vape-free timer starts the second you begin.

Then let the app do its job: when a craving hits, open the Panic Button. Between cravings, watch your streak, money saved, and health-recovery timeline climb. Small wins stack up fast.

Q How does the streak work?


Your streak counts the time since your last vape — it starts ticking the moment you begin and keeps going, hour by hour and day by day. You'll unlock shareable milestone cards at 1 day, 1 week, 1 month, and beyond. Seeing the number grow becomes one of the best reasons not to break it.

Premium's optional Streak Shield can absorb a single slip so one bad moment doesn't wipe your whole streak.

Q What is the Panic Button?


It's your in-the-moment craving tool. Tap it the second an urge hits and EmberFree walks you through guided 4-7-8 breathing and an urge-surf timer that rides the wave until it passes — because it always does, usually in just a few minutes. Premium adds unlimited AI craving-coach chat if you want someone (well, something) to talk it out with.

Q What if I relapse?


You reset, shame-free. Slipping isn't failure — it's part of how most people quit for good. Tap the one-tap relapse reset and you're back on track instantly. No lectures, no lost progress lessons. Every fresh start still counts.

Subscriptions & purchases

Q How do I manage or cancel my subscription?


EmberFree Premium is an auto-renewable subscription billed through your Apple ID — so you manage or cancel it in your Apple account, not inside the app.

Canceling stops the next renewal; you keep Premium until the end of the period you've already paid for.

Q How do I restore purchases?


Got a new phone, or reinstalled the app? Open the paywall or Settings and tap Restore Purchases. As long as you're signed into the same Apple ID that bought Premium, your subscription comes right back.

Payments are handled entirely by Apple — EmberFree never sees your card details.

Your data & privacy

Q How do I export or delete my data?


Both live in Settings, and both are one tap:

Q Is my data private?


Yes — privacy is baked into how the app works. You start fully anonymous: no account, no email, no real name, just a random anonymous ID.

Here's the honest picture of what we handle:

What we don't do: no advertising SDKs, no ad identifiers (IDFA), no cross-app tracking, and we never sell your data.

The companies that help run EmberFree behind the scenes: Supabase (backend/data), PostHog (analytics), RevenueCat (subscription management), Apple (payments), and xAI/Grok (AI chat replies). Full details are in our Privacy Policy.

Good to know

Q Is this medical advice?


No. EmberFree is a motivational and educational quit-vaping tool — not a medical device. It doesn't provide medical advice, diagnosis, or treatment, and the health-recovery timeline is general information, not a personal medical assessment. If you need help quitting nicotine, please talk to a healthcare professional.

Q Do I have to be a certain age?


Yes — EmberFree is for adults 18 and older. There's an age gate on first launch.

Whatever brought you here, we're rooting for you. One free day at a time — you've got this.